Refund policy

Finch Basics offers a 7-day return and exchange window from the date of delivery.

Return at Delivery

We recommend checking your order when it is delivered, where the courier service allows inspection. If the product is not suitable or you do not wish to accept it, you may return it immediately through the courier.

Returns & Exchanges

Products may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, undamaged, and returned with their original tags and packaging.

If the Issue Is From Finch Basics

If you receive a defective product, incorrect size, wrong item, or another error caused by us, we will arrange the exchange free of charge, including the applicable delivery cost.

Customer-Initiated Exchange

If you would like to exchange an item because for reasons other than a defect or an error by Finch Basics, the customer is responsible for the applicable return and re-delivery charges.

Refunds

Cash on Delivery (COD)

Orders paid by Cash on Delivery are not eligible for a cash refund. Any eligible amount will be adjusted as applicable toward the exchange or return resolution.

Online Payments

For orders paid through an online payment gateway, refunds may be issued to the original payment method after the returned product reaches our warehouse and passes inspection.

We normally inspect and approve eligible returns within 3 business days of receiving the product.

Once approved, the refund will be submitted to the payment provider. It may take up to 7 days for the amount to appear in your original payment method, depending on the payment provider or bank.

Contact

For return or exchange assistance:

Email: support@finchbasics.com
Phone: 0969 722 228
Mobile: 015 1896 0375